FAQ
How long are my Core SWX products under warranty?
Core SWX warranty coverage is as follows:
Powerbase 70 and Edge: 1 Year Warranty
Nano-M and Nano Slim Batteries: 1 Year Warranty
Nano Micro Batteries: 2 Year Warranty
HyperCore and Hypercore NEO Batteries: 2 Year Warranty
Helix and Helix Max Batteries: 2 Year Warranty
Maverick: 3 Year Warranty
When will there be a G-mount or B-mount version of Apex?
At present we have no intention of offering Apex in other mount types besides V-mount. 90% of the install base in lighting is V-mount. This is a lighting solution. The bottomline is up until now you didn’t have a viable on-board lighting power solution, so now that you do, to have a dedicated system which works well is the goal.
My lighting ballasts accept G-mount, so how do I use Apex?
You have two options, use/purchase a G-mount to V-mount adapter, or you can convert your ballast with our Direct Connect Plates.
Why should I choose Apex HV over LV? Isn’t it a hassle to change the plates out?
We foresee new lighting solutions requiring HV because it’s more efficient, after all HV requires have the current, which means more efficient, cooler(less heat) usage. So HV has it’s advantages long-term by “future-proofing” your battery fleet, however Apex LV is perfectly suitable for many lights.
Regarding the plates, it’s a one-time, less then 10 minute modification which requires minimal skill. All you need to do is unscrew the mount plates, clip the wires with a scissor, and then snap our direct connect plate on. After you screw our plate back on, you wont need to change it ever again because the direct connect plates still support all LV battery packs.
Will the Apex direct connect plates work with 14v battery packs?
Yes, the direct connect plates will work just like your OEM V-mount plates, including working with our Apex LV versions.
Does the Apex Direct Connect modification void warranties?
How old is your light? If you’ve owned the light more than one year most likely the warranty has expired anyway. BUT, as long as you match the colors of the wire(red to red, black to black) we don’t see how it should but best to discuss with the lighting manufacturer.
Can I use Apex on my cameras, monitors, etc.?
Apex LV will power any 14v devices and Apex HV is compatible with Helix compatible devices and mount plates. It will work fine but it’s not designed for those applications so you won’t have p-taps accessible, no battery data, etc.
My Core SWX product appears to be functioning incorrectly. What are my return and repair options?
Core SWX requires a Return Merchandise Authorization (RMA) number for all items in need of repair or being returned. To receive an RMA number, complete our online RMA form (easiest method), call us at 1-888-283-9995 or e-mail support@coreswx.com. If the product is deemed faulty within 5 days of receipt, Core SWX will issue a call tag so the product may be sent in at no cost to the purchaser.
My Core SWX product is not working and is out of warranty. What are my options?
Core SWX offers lifetime support on our entire product line. We are happy to assess your product issue and discuss available solutions.
Are my Core SWX batteries compatible with other charger models?
The 3-Stud offerings will also charge on Anton/Bauer Lithium Ion chargers firmware V3.6 and up. V-mount offerings will also charge on IDX, SONY and RED chargers.
How does the boost function work on EVO?
The boost function turns on if it determines the on-board battery starts to faulter. Lets say your on-board battery pack can support a maximum draw of 10A. When you initially startup your camera setup(with monitor, wireless FF, etc.), your initial draw goes up to 12A, the EVO would “boost” and offer an additional 2A of current to support the draw. Effectively, the EVO and the on-board would function up to 25A (10A battery, 15A EVO).
Will the remaining capacity from the battery still be transferred to the camera’s LCD through the EVO? Or does the camera assume it is receiving DC input?
Yes, the EVO passes through the onboard battery data to RED DSMC2 cameras.
Presumably the camera bypasses the EVO internal battery and draws power from the battery at the back first, how does it know to do this?
The EVO detects that their is an on-board battery connected, and as long as the on-board battery pack can support the load, the battery backup function is in a dormant state. During this dormant state, the EVO will sample a little bit of current from the on-board battery pack to recharge the EVO backup battery pack should it need recharge.
Does the EVO charge on standard v-mount/3-stud chargers?
The EVO charges from battery packs, not standard chargers. Once you connect a new battery pack to the EVO to power your camera, it will also charge the EVO back up for the next time your battery dies, or you can charge it without being connected to a device as well by simple attaching a battery.
Does the EVO LCD display the Ampage the camera system is using? How does this figure relate to accessories mounted to the p-taps on the EVO as well as the base expander and the battery itself?
The EVO displays the draw of every part of the system being powered by the on-board battery pack, by calculating the current leaving the on-board pack through the main power terminal on the battery pack. This includes all aspects you mention. The only possibility of it not calculating all equipment in use is if you directly connect a device to the power tap or USB on the on-board battery pack.
Can I purchase directly through Core SWX?
You can purchase directly through Core SWX’ website or through an authorized Core SWX reseller.
Can I purchase specific parts through Core SWX?
Parts may be purchased through Core SWX directly at MSRP.